Your Privacy, Our Priority.

Policy Sections

1. Data Collection and Use

We collect personal information that you provide directly to us when you engage with our bespoke tailoring services, attend a consultation, or make an enquiry. This data is essential for delivering our artisan-crafted garments and ensuring a seamless experience.

Types of Data Collected:

• Identity Data: Name, title, date of birth.
• Contact Data: Address, email address, telephone numbers.
• Financial Data: Bank account and payment card details (processed securely by third-party payment providers, we do not store full card details).
• Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us, including garment measurements and design preferences.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Data:

Your data is primarily used to provide and enhance our bespoke services, including:

• Fulfilling custom garment orders and tailoring services.
• Managing payments and billing.
• Communicating with you regarding your appointments and orders.
• Sending relevant marketing communications based on your consent.
• Improving our services and website experience.

Our legal basis for processing your data is typically for the performance of a contract with you, or with your explicit consent where applicable. We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Garment measurements are retained for up to 7 years to facilitate future orders and alterations unless you request earlier deletion.

2. Your Data Rights and Controls

Under GDPR and UK data protection law, you have significant rights regarding your personal data. We are committed to helping you exercise these rights effectively.

To exercise any of these rights, please contact us using the details provided at the bottom of this page. You can opt-out of marketing communications at any time by following the unsubscribe links in our emails or by contacting us directly.

3. Data Security and Compliance

The security of your personal data is paramount. Loom & Leaf Bespoke has implemented robust security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

• Encrypted Storage: Your data is stored on secure servers with industry-standard encryption protocols.
• Access Controls: Access to personal data is strictly limited to authorised personnel on a need-to-know basis.
• GDPR Compliant: We are fully compliant with the General Data Protection Regulation (GDPR) and UK data protection laws, regularly reviewing our practices.
• Third-Party Sharing: We only share your data with trusted third parties (e.g., payment processors, shipping partners) when necessary for service delivery and under strict confidentiality agreements. We do not sell your data.

In the event of a suspected data breach, we have procedures in place to deal with it promptly and will notify you and any applicable regulator where we are legally required to do so.